Returns & Exchanges
At PocketGames, we want you to be completely satisfied with your fashion finds. If your purchase doesn't fit or meet your expectations, you can return or exchange items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unwashed and unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized drop-off location and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing